Shipping Policy

Last Updated: [07-02-2026]

At Elmora Living, we strive to deliver premium home décor and furniture products safely and on time. This Shipping Policy outlines our shipping process, timelines, and related terms.

1. Shipping Locations

  • We currently ship across India

  • International shipping may be available for select products upon request (subject to customs and additional charges)

If your location is not serviceable, our team will notify you before order confirmation.

2. Order Processing Time

  • Orders are processed within 1–7 business days after successful payment

  • Orders placed on Sundays or public holidays are processed on the next working day

  • Customized or made-to-order products may require additional processing time

3. Estimated Delivery Timeline

Estimated delivery timelines after dispatch:

Location Type Delivery Time
Metro Cities 3–6 business days
Tier 2 Cities 5–8 business days
Remote Areas 7–12 business days

Delivery timelines are estimates and may vary due to courier delays, weather conditions, or regional restrictions.

4. Shipping Charges

  • Shipping charges (if applicable) are calculated at checkout

  • Some products or order values may qualify for free shipping

  • Heavy or oversized furniture items may incur additional logistics charges

Any extra charges will be clearly communicated before order confirmation.

5. Courier & Logistics Partners

We work with trusted courier and logistics partners to ensure safe delivery.
Courier partner selection is based on:

  • Delivery location

  • Product size and weight

  • Serviceability

6. Order Tracking

  • Once your order is shipped, you will receive an email

  • For tracking assistance, contact our support team.

7. Delivery Guidelines

  • Please ensure someone is available to receive the order at the delivery address

  • Our courier partners deliver to the ground floor/building entrance only

  • Installation or assembly services are not included unless explicitly mentioned

Failed delivery attempts due to incorrect address or unavailability may result in re-shipping charges.

8. Damaged or Missing Items

If you receive a damaged, defective, or incorrect product:

  • Inform us within 24 hours of delivery

  • Share clear photos/videos of:

    • Outer packaging

    • Product damage

    • Shipping label

Claims raised after this period may not be accepted.

9. Shipping Delays

Elmora Living shall not be held responsible for delays caused by:

  • Natural disasters or unforeseen events

  • Government regulations or lockdowns

  • Courier partner issues

  • Incorrect or incomplete address details

We will, however, assist you in tracking and resolving delivery issues.

10. Undelivered or Returned Shipments

Orders may be returned to the origin if:

  • Delivery attempts fail multiple times

  • The address provided is incorrect

  • Customer refuses delivery

In such cases:

  • Re-shipping costs may be charged

  • Refunds (if applicable) will be processed after deducting shipping expenses

11. International Shipping (If Applicable)

  • International orders may attract customs duties, taxes, and import fees

  • These charges are the responsibility of the customer

  • Delivery timelines vary based on the destination country and customs clearance

12. Policy Updates

Elmora Living reserves the right to modify this Shipping Policy at any time.
Updates will be posted on the Website and will be effective immediately.

13. Contact Us

For any shipping-related queries, please reach out to us:

📧 Email: support@elmoraliving.in
🕒 Support Hours: [10:00 am to 6:00 pm ]